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Without appropriate support and guidance, it can be challenging to harness the full potential of the Power Platform. Our Microsoft experts can work with you to optimise your Power Apps, Power BI configurations and more.

ThinkShare can take applications that have already been built internally or by a third party and provide a comprehensive ongoing support package that balances essential technical support with long-term strategy and knowledge transfer.

ThinkShare Insight Article - Why Expert Support is Key for Power Platform Success - Woman working at laptop

Power Platform is a game-changer if you’re looking for agile and innovative solutions that allow your organisation to stay competitive. Microsoft’s low code toolkit enables non-technical employees to engage in application development, transform data processes and elevate analysis, insights and decision-making.

However, it’s important to remain cautious when embracing the benefits of low code development. Too many unstandardised and unchecked solutions can present significant problems in the future. For example, business-critical data models may not be built in the right environment. Or the person responsible for maintaining a Power App could leave the company with no formal documentation detailing the processes involved.

To get the most out of Power Platform, you need proper guidance, documentation and lifecycle management. In this article, we explore the benefits of bringing in an expert support partner. We also discuss some of the most prevalent challenges we see when internal or third-party applications are built without sufficient support.

Why do you need Power Platform support?

Everyday employees can create effective solutions, but they may lack the confidence and technical expertise required to sustain them over time. This can cause issues when the organisation wants to expand the application’s scope or integrate more advanced capabilities.

Power Platform is constantly evolving. By investing in a support contract, you’ll be ready to take advantage of new features, updates and best practices to continually optimise your solutions. At ThinkShare we monitor industry trends and the latest Power Platform updates to ensure your apps remain efficient, secure and compliant. You can benefit from personalised advice and recommendations from Power Platform experts to better understand what’s achievable with your solutions, thus maximising the value of Power Platform.

Power Platform has the potential to be as powerful as your people’s knowledge and expertise allows. Another key benefit of expert support lies in the training and knowledge transfer we offer. We are committed to empowering our clients to become self-sufficient in managing their solutions. Throughout our support contract, we dedicate time to equipping your people with the skills they need to achieve this.

We provide tailored support for a wide range of challenges. Here are some of the most common ones we’ve encountered:

Building in the wrong environment

Selecting the right environment for your Power Platform solutions is essential for future growth. This will help you avoid compatibility issues, data discrepancies, poor performance and more process disruptions.

Our Power Platform consultants have extensive experience identifying the most suitable environment for your needs, enabling seamless growth as user demand increases and your business strategy evolves.

Lack of documentation

Building without clear, organised documentation can lead to confusion and frustration for users as well as costly errors and valuable time wasted reworking solutions. Proper documentation is crucial to be able to futureproof your solutions so your business can continue to run smoothly.

Why Expert Support is Key to Power Platform Success - Screenshot of environments

With ThinkShare support, you gain access to a team of experts who can standardise your data processes and ensure your solutions are thoroughly documented. This enhances security, controls access and guarantees employees can easily access what they need. Not only streamlining troubleshooting but also improving the onboarding of new team members.

Inefficient lifecycle management

Having structured lifecycle management in place is critical for the long-term success of your Power Platform solutions. If you neglect it, you may encounter issues like inefficient applications, outdated and inaccurate reports, system downtime and security vulnerabilities. You’ll also miss out on opportunities to enhance and scale your solutions.

We recognise that keeping track of changes, new features and updates in your technology can be time-consuming. That’s where our support package comes in – positioning your business for innovation. With support, you can be confident that your Power Apps and Power BI dashboards are using the most up-to-date, secure versions and data sources.

Our Power Platform consultants know this platform inside and out and can guide you through every stage of the lifecycle. Our support package includes regular updates, adjustments and routine maintenance to keep your apps performing optimally. We work with you to keep your solutions well-maintained and closely aligned with your business requirements.

ThinkShare acts as both a technical expert and a strategic partner. If you have debugging and maintenance issues or want to plan further development and staff training, we can help. From putting formal documentation in place to overcoming inefficient lifecycle management and more, support is designed to work with you to maximise your tech. Our dedicated team are on hand to deliver fast resolutions that minimise system downtime.

Book a call with us to discuss the support options available for your organisation and unlock the full potential of your internally built Power Platform applications today. Also follow us on LinkedIn and YouTube for regular insights related to the Microsoft 365 product suite.

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