Microsoft Dynamics Customer Service

Get to know your customers on an individual level and exceed their service expectations.

Start Your Journey

Optimise Service

Experience a 73% decrease in agent handling time and 80% reduction in backlogged cases.

Self-Service Support

Deploy Virtual Agent chatbots to provide 24/7 customer service and quickly resolve issues.

Customer Voice

Integrate a dedicated feedback channel within your CRM to delight your customers.

Create customers for life.

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Microsoft Dynamics 365 is named a Leader in The Forrester Wave: CRM Suites, Q3 2022. Implement Dynamics Customer Service to build lasting customer relationships and differentiate your business from the competition.

With omnichannel, your customers can engage with you through whichever digital channel suits them – including voice, live chat, Facebook Messenger, WhatsApp or Twitter. All of this can be managed in a single unified platform so you never miss a message.

Forbes Insights revealed that 77% of people make purchasing decisions based on their customer service experience with a company.

AI-powered Virtual Agents continuously learn from every interaction and analyse customer sentiment. Queries are routed to live agents with the right availability, skillset and knowledge to best resolve the issue. If an issue is too advanced, create a swarm of experts across departments to work together to solve the problem.

Reach out for more information on how Dynamics Customer Service can improve your existing service offering.

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ThinkShare Experience.

ThinkShare implemented Dynamics CRM solution for an industry-leading document management company. Our client’s goal was to streamline their lead creation and capture processes while building lasting customer relationships.

We conducted an options appraisal of the CRM software available in the Discovery phase of the project, and then implemented a tailored Dynamics CRM solution that met their needs.

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Upgrade Your CRM With Dynamics 365 Customer Service.

Our experts have over 15 years experience working with Microsoft’s digital suite. We can seamlessly migrate your existing CRM system to a cloud-based Dynamics solution. We also offer ongoing support to prevent costly downtime and ensure your CRM works well.

At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can configure a platform fully tailored to your organisation’s requirements. Utilising our extensive experience, we listen to your goals and prepare a clear plan to ensure success.

By implementing Dynamics Customer Service, we can help you scale your service offering with powerful AI-powered chatbots, omnichannel management and powerful analytics, to deliver exceptional customer service.

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Our Insights.