Microsoft Copilot Virtual Agents

Meet the expectation for 24/7 customer support with chatbots built to grow with your business.

Start Your Journey

Omnichannel Support

Reach customers where and when they need you by embedding chatbots in their preferred channels.

Low Code Interface

Use the user-friendly designer to create scalable chatbots without writing a single line of code.

Powerful Integrations

Combine with other Microsoft products like Dynamics 365 and Power Automate for accurate and relevant responses.

Azure Machine Learning

AI-powered chatbots continuously learn and adapt their responses to deliver better customer service over time.

Deliver exceptional customer service around the clock. 

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Customer satisfaction is the key to building long-term relationships and earning customer loyalty.

Alleviate the demand on your service team and accommodate a higher volume of requests by deploying highly adaptable, AI-powered chatbots. Experience faster response times and reduce case backlog by 80%.

Use Copilot Virtual Agents to resolve common queries and provide instant assistance. This also frees up your employees time to tackle more complicated interactions. Embed bots on your website, social media, Microsoft Teams and other Power Apps you have built for your business.

Microsoft’s low code approach to development enables your customer service professionals to build chatbots that meet their needs. By reducing reliance on external developers, they can use their subject knowledge and understanding of their role to address unique pain points.

Everyone can get involved in bot creation without extensive coding or AI expertise. Contact us to learn more about Virtual Agents’ capabilities and its most exciting features.

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Start Creating Intelligent Chatbots

ThinkShare’s experts know this platform inside and out and can provide a full range of tailored services based on your needs. Get in touch with one of our experts to discover how Power Platform can help you scale and innovate your business.

Copilot Virtual Agents integrate with your existing systems and data to access customer information, perform actions and provide personalised answers.

Our Power Platform team can support you through the entire development cycle – from helping you plan, design and deploy bots, to giving your people the tools and knowledge they need to start building their own solutions with confidence.

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