Microsoft Dynamics Digital Contact Centre

Elevate your customer service experience with engaging interactions and increased agent productivity.

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AI-Powered Automation

Increase first contact resolution rates with self-service chatbots that can handle simple enquiries and escalate to live agents when needed.

Omnichannel Customer Engagement

The all-in-one platform provides an overall picture of your customer’s needs for a connected customer journey.

Knowledge Management

Access a centralised knowledge base in the flow of work with FAQs, troubleshooting and best practice guidelines. 

Customer Insights

Keep track of key metrics such as case handling time, first contact resolution and queue status. 

Deliver personalised customer experiences across multiple channels.

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Customers are the core of your business, with 77% of people making purchasing decisions based on their customer service experience with a company.

Dynamics Digital Contact Centre seamlessly integrates with Dynamics Customer Service to form a unified service platform where everyone is working from a single source of truth.

By storing customer data, communication history and case details in one location, your agents minimise the need for customers to repeat information and can provide better service that drives loyalty and retention.

Gain real-time visibility into your contact centre operations with comprehensive monitoring and reporting capabilities.

Easily track customer satisfaction, agent performance, the status of service level agreements and more. Then adapt your customer service strategy accordingly to boost revenue.

With built-in automation, shared knowledge bases and collaboration tools at their fingertips, customer service professionals can resolve issues efficiently and effectively.

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ThinkShare Experience.

ThinkShare implemented Dynamics CRM solution for an industry-leading document management company. Our client’s goal was to streamline their lead creation and capture processes while building lasting customer relationships.

We conducted an options appraisal of the CRM software available in the Discovery phase of the project, and then implemented a tailored Dynamics CRM solution that met their needs.

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Upgrade Your CRM With Dynamics 365 Digital Contact Centre.

Our experts have over 15 years experience working with Microsoft’s digital suite. We can seamlessly migrate your existing CRM system to a cloud-based Dynamics solution. We also offer ongoing support to prevent costly downtime and ensure your CRM works well.

At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can configure a platform fully tailored to your organisation’s requirements. Utilising our extensive experience, we listen to your goals and prepare a clear plan to ensure success.

By implementing Dynamics Digital Contact Centre, you can streamline your contact centre service experience to delight your customers and increase employee productivity.

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Our Insights.