Capture implicit knowledge
Employee expertise is one of your most important assets. Implicit or tacit knowledge is information held by individuals but not explicitly documented. It’s shared through informal communication and is therefore often lost in conversations. Other employees can significantly benefit from their colleagues’ unique skillsets and perspectives. However, not everyone can access it when they need it because it isn’t written down anywhere.
Critical undocumented knowledge is lost when employees leave the company or transition roles. By adopting a system for replicating and documenting implicit knowledge, you can retain valuable information and maintain consistency across business activities.
Implicit knowledge improves the accuracy of decision making, prevents common mistakes and frees up time for creativity and innovation. Time can be used more efficiently instead of on duplicate tasks or problems that have already been solved. Provide learning opportunities for new employees to familiarise themselves with old projects and understand what was learnt from previous trial and error, even if the team members involved have left the organisation.