Chatbots complement the activities of your support team by handling simple cases. This results in reduced agent workload and improved response times, even during high-volume periods. They can also escalate cases to agents when necessary, ensuring customers receive appropriate support.
Digital Contact Centre
Research by Forbes Insights revealed that 77% of people make purchasing decisions based on their customer service experience with a company.
Dynamics Digital Contact Centre simplifies how you manage customer service interactions by collating all support tickets in one place. Never miss a query regardless of how customers prefer to contact you. The intelligent routing system also directs customers to the agent best placed to help them, leading to higher satisfaction and faster resolutions.
Bring AI technology to your contact centre to further enhance your customer service and reduce support costs. You can generate personalised, conversational responses based on previous buying behaviour and sentiment analysis.
Dynamics Project Operations empowers service-based businesses to complete projects on time and within budget. Its comprehensive set of tools for scheduling, time tracking, resource allocation, contract management and accounting enables you to track and manage all aspects of the project.
Improve communication by providing a shared workspace and rich visualisations, making it easier to collaborate and share information in real-time.
With Dynamics, you can gain a significant competitive advantage by connecting your sales, finance and project management teams within a single application. Meet productivity and efficiency goals while increasing profitability and client satisfaction.
Dynamics Business Central combines numerous features to simplify processes for small to medium-sized businesses. One of its strengths is automating routine and monotonous tasks and redirecting focus to business-critical tasks that require your people’s expertise.
Create financial transparency throughout the organisation and keep everyone informed about the organisation’s financial performance, budget allocation and sales forecasting. This will enhance decision-making across departments and teams.